• Covid test: all staff have a serological test for coronavirus on a weekly basis. We also offer guests the opportunity to take a test, for those who wish.
• Kircher Security Kit: we provide a prevention kit consisting of masks, gloves and disinfectant gel in each room.
• Online check-in: fewer lines, fewer gatherings, more vacation time! You can register your personal data through the link we send you before arrival. At check-in, you simply have to collect your magnetic key card to enter your room!
• Breakfast by Kircher: you can access our buffet only with a disposable mask and after disinfecting your hands. In addition, we will reserve a table for you for the duration of your stay. We also offer the possibility of room service for breakfast.
• For Hotel Guests Only: to protect the safety of our guests and to allow a carefree stay, access to the property is only granted upon reservation and is not allowed to outsiders.
• Room & Suite Set-Up: thanks to careful sanitation by means of a professional machine, you will find everything down to the smallest detail furnished in your room as always. Enjoy your holiday without sacrificing anything!
• Wellness: we are pleased to announce that the indoor/outdoor swimming pools as well as the wellness area will remain open.
• All you need is winter: Mountain air is the best prevention; the pristine nature of Val Sarentino offers wide open spaces-- you can feel yourself growing stronger while walking to discover the treasures of the area. In the winter, there is so much to do: snowshoeing in the snow-covered forests, fun downhills on the slopes of the nearby Reinswald area... choose what makes you feel good!
• Sarentino "heart": a warm and friendly welcome is in our DNA!

On a weekly basis, all our staff take a rapid serological test for Covid-19 and, at the beginning of the working day, their temperature is measured. In addition, they wear gloves and masks, have been specially trained and comply with regulatory provisions. This is to protect both your health and theirs, because without a close-knit, attentive and competent team, Kircher could not guarantee the high standards of quality and safety to which our guests are accustomed.

To help meet your needs during the planning of your holiday, we have made our cancellation policy more flexible.

• Up to 7 days prior to arrival: free cancellation and refund of the deposit equal to 30% of the total amount (an administration fee of € 25 will be withheld).
• From 7 to 2 days prior to arrival: 30% of the total amount.
• From 2 to 0 days prior to arrival: 50% of the total amount.

We offer our guests the opportunity to take the Covid-19 rapid serological test. There are three possible results: positive, negative and presence of antibodies. The test is at an extra charge and is completely optional.

We ask our guests to use a mask in the internal and external common areas. As a precaution, the same 1 m is required for the restaurant tables and chairs. In addition, hand sanitizer gel dispensers are present throughout the hotel.

• An interpersonal safety distance of 1 m must always be kept outdoors, in common areas and in all closed places and a mask must be worn at all times.
• In all cases where there are potential gatherings, when there is a concrete possibility of meeting or mingling with other people without being able to maintain the social distance of 1 m (for example in pedestrian areas, on sidewalks, etc.) it is obligatory for everyone to use respiratory protection.
• With reference to respiratory protection, you may use disposable or washable masks, also self-produced, in multilayer materials, which cover from the chin up to above the nose, or suitable protective visors or equivalent protection. https://www.suedtirol.info/en